Shipping Policy
Shipping Address
An actual street address is required for your order to be shipped. We cannot ship to: P.O. boxes, APO, or FPO addresses.
How soon can my order be shipped?
Every effort is made to ship orders as quickly as possible. Under normal circumstances, orders usually ship within 24 to 72 (Monday thru Friday,) after we’ve received your payment. Payments arriving after 8 PM PST are processed the next day, and will likely be shipped the following business day. We do not ship on Saturday, Sunday or most holidays.
Will I receive a tracking number?
Tracking numbers are usually posted within 48 hours (Monday thru Friday,) after your order ships.
When can I expect to receive my order?
Delivery time is usually 1 to 7 days. All orders are shipped via UPS and ship by UPS Ground every day, Monday through Friday. Delivery times are determined by UPS, and depend upon your location, the weather, and carrier efficiency. UPS does not deliver ground shipments on weekends or on holidays.
Do you ship outside of the United States?
No. We do not ship outside of the United States. Customs regulations and shipping restrictions make it too expensive for both the customer, and for us.
May I pick up my order and save the shipping charges?
No. We are an internet only business and are not set up for pick up orders. We only ship orders.
Can Items Be Combined for Shipping to Save Money?
Most of the items we sell come in boxes from the manufacturer and ready to be shipped. Most of the products that we sell are metal and therefore are large and heavy and cannot be shipped together in one package.
However, we’re happy to combine shipping when possible, for beds, bowls, pans, and other small items, if they are of the same size, color, and model. This is automatically calculated into the shipping and handling fees.
Crates, pens, and cages are ALWAYS boxed and shipped individually.
All orders are insured with UPS, against shipping damage. Please open your package within a few days of receiving it. Should there be a problem with shipping damage, this enables us to clear things up quickly. If you report damage after several weeks, we may not be able to file a claim.
CANCELLATION POLICY
Please order carefully. We try to process all orders as quickly as possible and orders are usually processed within hours of our having received them. Once we have processed your order and it has been set up for shipping, the order cannot be changed or cancelled.
Have a shipping question that is not answered here? Please email us at:
sales@forhappydogs.com