RETURN POLICY
We hope that you will be pleased with your order, but when you receive it, if you find that it wasn’t quite what you want; you are welcome to return it.
New, unused, undamaged items may be returned within 15 days after the item was delivered, for a refund of the original purchase price of the item. (Shipping and handling fees not included.) We are only able to receive returns shipped back via UPS. Refunds will be made to your original source of funding. (Paypal or credit card.)
Before returning an order, email us at sales@forhappydogs.com, to request a return authorization number and return address, so that we will be able to process your refund in a most efficient manner.
To return an order:
1. Carefully repack the product in the box it was shipped in, along with all parts and papers (assembly instructions, warranty, etc.,) that came in the box with the product. Reseal box securely.
2. Carefully repack the product in the box it was shipped in, along with all parts and papers (assembly instructions, warranty, etc.,) that came in the box with the product. Reseal box securely.
Ship using UPS only. Insure the order, as if it is damaged during the
trip back to us, we cannot issue a refund; you are responsible for the
UPS damage claim. Please provide us with a tracking number.
Please allow up to 20 business days from the time we receive your return, for your refund to be processed. It may take up to 10 business days for the refund to show up in your account balance: it varies from bank to bank.
REFUSED OR UNDELIVERABLE ORDERS
If an order is refused by the Addressee, or cannot be delivered because the buyer has provided the wrong address or an address which UPS cannot deliver to, or no one is available to sign for a package where UPS has deemed a signature necessary, the customer will receive a refund minus both the original shipping charge and the standard UPS shipping charges that it cost us for UPS to return it to us.
EXCHANGES
Although we cannot do direct exchanges, you can return the item for a refund as long as you follow the above return policy. When you receive your refund, you can order a different item, if desired.
DAMAGED PACKAGES
If your order arrives in a damaged package, please do NOT refuse the package. Please open the package and attempt to assemble the product; then email us at sales@forhappydogs.com and describe the damage to us. Occasionally, we may need a picture to understand what you are describing. There is no need to return an item damaged during shipping. All orders are insured and we’ll file a UPS claim and upon approval, will ship you a replacement. It’s preferred that you don’t file the claim yourself, as this usually will delay the replacement process. Please hold onto all broken parts and to the box your order came in; occasionally, UPS will wish to inspect them.
MISSING PARTS/WRONG ITEM
It is extremely rare that parts will be missing, but if you should receive an order with something missing, please email us at sales@forhappydogs.com and we will contact the manufacturer on your behalf, or if you prefer, you can call the number listed on your warranty for direct access to the manufacturer. Likewise, it is unlikely that you will receive the wrong item. However, if you do, please contact us with the UPC code from the box.